Returning student shows on the Attendance roll for period they did not attend

Modified on Mon, 20 Apr at 10:21 AM

This occurs when a  student isn't unenrolled from the classes after leaving. Rather, the student record was archived hiding them from the interface - this doesn't removing the enrolment as the Admin sync runs before the timetable sync, so when the timetable sync runs there's no student for it to unenroll.

Prevention: The only way to prevent this is to unenrol any no-shows or early leavers and run a sync. Then after that, archive the student record in the admin system and run another sync (or let the overnight sync run).

Resolution: Please report any instances of this to the SEQTA Service desk including the date-range for which the enrolment needs to be removed. It's not possible to remove past enrolments through the interface.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article