SEQTA Supported Users - FAQ

This article cover questions pertaining to the Supported Users form that needs to be completed by schools to nominate their staff members who will be authorised to log cases through the SEQTA Help Portal.

Are there any requirements to access the form?

Yes, to access the form, the user will require the following:

• The user is an authorized School Education Contact and/or School Technical contact.
• The user is listed with the role of Principal, Business Manager and Head of IT.
• The user has an active SEQTA Help Portal log in.

If the above requirements are met, a link to the form will be visible on the Home Page of the SEQTA Help Portal once you have successfully logged in. The link is called ‘SEQTA Supported User Form – Click Here’ and can be located just below the search bar.

Please click here for demo of the web form

What happens after I submit the form?

• A case is created with the Support team. These cases are typically completed within 1 business day of the form being submitted.
• The case can be viewed in the ‘All Cases’ section of the SEQTA Help Portal. The Subject of the case will be listed as “New Portal User Request”.
• You will be notified at the completion of the case that the new users have been set up and can now access the portal.
• Once the form has been completed, it will no longer be accessible.

 Any users who no longer require portal access will be disabled within 1 business day of the form being submitted. This update is automated and should occur overnight.

Who can I contact for more information about this change?

• For any questions regarding this change, please contact your SEQTA Customer Success Manager or email the Customer Success Team, using: EH-customersuccessteam@tes.com.
• For questions or issues regarding the completion or access to the form, please raise a case with the Support Team by navigating to the Help Portal and click on Raise a case.