Password recovery options

TABLE OF CONTENTS

• Generating a password reset email from the User management page
• Generating a password reset email via the login page
• Removing the Forgot your password? link from the login page
• Changing the redirect for the Forgot your password? link
• The Password reset email was not received. Why is that?

In most cases, student and staff passwords are created and stored in the school's Active Directory system, from which they are passed to SEQTA. Where this is the case, the user will need to contact your school's IT department for assistance. 

Parent, carer and guardian accounts are typically managed using SEQTA's internal authentication, meaning SEQTA can be used to reset the password. This option requires the user's email address to be in their user record in SEQTA Teach (Data management>Guardians) so the system can generate a password reset email.

Generating a password reset email from the User management page

This will only work if using SEQTA's internal authentication. In most cases, this will only be SEQTA Engage accounts.  Staff and student accounts are typically managed in Active Directory and will need to be reset from there. Your school's IT department or SEQTA contact will be able to advise you about the type of authentication used. As a general rule, if the person has a school email address (eg: in Western Australia, somebody@yourschool.wa.edu.au) then they are NOT using internal authentication.

1. Go to the Administration workspace>User management>Account manager
2. Select Active from the dropdown on the top-right part of the screen
3. Select the user type from the drop-down in the top-centre (choice of Staff, Students or Contacts)
   1. Parents, guardians, carers, grandparents, adult siblings and many others are all considered Contacts
4. Type their name in the search box (top-right corner)
   1. Sometimes you might need to type it a second time to get the search to return the appropriate results
5. Select the check box on the left end of their row
6. Select Actions>Send password reset email from the drop-down at the top-left corner.

Generating a password reset email via the login page

This will only work if using SEQTA's internal authentication. In most cases, this will only be SEQTA Engage accounts. Staff and student accounts are typically managed in Active Directory and will need to be reset from there. Some smaller schools might use internal authentication.

1. Go to the SEQTA login page for the required product (eg: SEQTA Engage for a contact)
2. Select the Forgot your password? button 
3. Type in your email address and select Reset my password
   1. You might also need to submit a response to an "Are you human" style challenge)
4. Check your email. There should be one there with the topic Reset your SEQTA password
5. Click on the link in the email and enter the password you would like to use and click Reset my password and login. This should give you access to SEQTA Engage. Once logged in, select Settings to find out what your username is.

Removing the Forgot your password? link from the login page

The Forgot your password? link can only be hidden from the login page if internal authentication has been disabled for that product. In most cases, internal authentication will be enabled for SEQTA Engage and SEQTA Tutor only, with SEQTA Learn and SEQTA Teach being managed in Active Directory.

Changing the redirect for the Forgot your password? link

By default, the password recovery link will prompt the user to enter an email to reset their account password. However, there may be instances where this is not a suitable option, for example, if the accounts are managed in Active Directory or Google (which is generally the case for SEQTA Teach and SEQTA Learn). This process would typically be set up by your school's IT team.

1. Go to the Administration workspace>Application settings
2. Type password in the search box to filter the settings panes
3. In the Password recovery pane, enter the URL you would like the page to redirect to and click SAVE

The Password reset email was not received. Why is that?

• The email being entered is not the same as that in the user record in SEQTA Teach
• There is no email associated with the user record in SEQTA Teach
• For SEQTA Teach and SEQTA Tutor: The username field in the staff record is blank
• For SEQTA Learn: The status field in the student record is empty or is set to LEFT or ARCH
• For SEQTA Engage: The Access in SEQTA Engage option is not selected in Data management>Student<->Guardian