Overview of the SEQTA Engage provisioning and guardian access process

TABLE OF CONTENTS

• Account setup (provisioning guardian accounts)
• Accessing SEQTA Engage (for parents)
• Support information and troubleshooting articles for SEQTA Engage account management
• Further assistance
  
  

This article provides and overview of the account setup process for Internally managed Guardian accounts.

Account setup (provisioning guardian accounts)

• User-account-management
• SEQTA Engage and SEQTA Learn (Admin manual)

Accessing SEQTA Engage (for parents)

This will generate and email to the parent with a link for them to click on. Once the parent clicks on the link they will be prompted to choose a username and password, once they have done this it will log them into SEQTA Engage.

After the initial account setup, parents can access SEQTA Engage directly via the SEQTA Engage app, accessing the URL directly or through the school's website (if it has a link to SEQTA Engage on it). 

An introductory manual for staff and guardians (parents) are available in the following Knowledge base article:

• SEQTA Engage manual (for guardians)

There are various methods for setting up the SEQTA Engage app, for example using the 'QR Code' on the Welcome email. The steps can be found in the following Knowledge base article:

• SEQTA Learn and SEQTA Engage Apps Setup
• Setting up the SEQTA Engage App for Multiple Accounts

Support information and troubleshooting articles for SEQTA Engage account management

The following articles may be of help for the school's SEQTA Administrators with resolving SEQTA Engage issue:

• Resolving SEQTA Engage and SEQTA Learn App Setup Issues
• SEQTA Engage rollout support information
• Understanding how SEQTA Engage Accounts Work
• Resolving Issues with Parents' SEQTA Engage Access

Further assistance

When reporting issues to the SEQTA Service desk be sure to include the following information:

• Parent name
• Name of the parent's child
• Details of issue (eg. error, password failed)
• Device being used to access SEQTA Engage
• Whether or not the parent is using SEQTA Engage through a web-browser or using the SEQTA Engage app.