SEQTA Engage rollout support information

TABLE OF CONTENTS

• Introduction
• Parent support and the SEQTA Support team
  • Before reporting issues
  • Including helpful information when reporting issues
• Related articles

Introduction

This article is to support school staff who have responsibility for SEQTA Engage rollout to parents. It includes information on managing SEQTA Engage accounts, links to other articles explaining how to control what is visible in SEQTA Engage and steps and support information for teachers and parents.

It's important to provide sufficient support and training to parents and staff when rolling out SEQTA Engage. 

• Ensure admin staff have the steps for User Account Management (not applicable to schools using Active Directory authentication for SEQTA Engage)
• Ensure staff know how and when to revoke access to accounts. This is particularly important for avoiding and resolving login issues. See Revoking Access to Parent Accounts for information and steps.
• Review the SEQTA Engage Application settings and Managing Dashboard Items page to set what information you would like to be visible to parents
• Important information and step-by-step guides for teachers are available. The article Programme Visibility in SEQTA Learn and SEQTA Engage and Creating and Managing Assessments may be of help when starting out.
• Configuring unread notification emails in application settings. These are automatically generated by SEQTA.
  • TIP: If not planning to provision accounts straight away this can be disabled to prevent parents receiving emails asking them to log in prior to them receiving a welcome email.
• If suitable, provide parents with a formal introductory session to introduce them to SEQTA Engage. A downloadable PDF is available in the article SEQTA Engage manual (for guardians)
• Ensure parents are aware to contact the school and not the SEQTA Support team for assistance.

Parent support and the SEQTA Support team

If unable to resolve any SEQTA Engage issues on behalf of a parent, please contact the SEQTA Support team via the Help portal with as much information as possible. The SEQTA Support team is unable to provide support direct to parents.

Before reporting issues

• Ensure there are no parent accounts under User management > Account manager > Ready to revoke access and you have revoked access to any old accounts?
• Check the parent email address and Contact rules and correspondence flags
• Send a Welcome Email to their account (this should always show under Actions)

Including helpful information when reporting issues

• Details of any errors and the process they are using to access SEQTA Engage.
• The parent name and the name of one of their children that attend the school.
• Whether the issue affects the SEQTA Engage app, SEQTA Engage webpage or both.
  • If using the SEQTA Engage app, what are the details of the device (eg. iPhone or Android, version of OS installed on the phone).
  • If using the webpage, please supply browser details, device type and Operating system.
• Whether or not it worked previously.

Related articles

• Resolving Issues with Parents' SEQTA Engage Access
• Masquerade as a Student or Parent in SEQTA Learn or SEQTA Engage
• Understanding how SEQTA Engage Accounts Work
• Revoking Access to Parent Accounts